Shipping policy
Processing Time
Orders are usually prepared within 3–5 business days.
Orders containing more than five different button styles may require additional processing time.
During holidays or periods of high order volume, processing times may also be slightly longer. If there is a significant delay, we will contact you by email.
Shipping Methods
We offer Standard Shipping and Express Shipping for most destinations, subject to the destination country and the shipping services available.
Estimated Delivery Time
Estimated delivery times are provided for reference only.
Most orders to major destinations arrive within 2–3 weeks after dispatch.
Some destinations may require approximately 4–6 weeks, depending on the shipping route and local postal services.
Customs inspections may occasionally extend the delivery time.
Actual delivery times may also vary due to customs clearance, weather conditions, public holidays or other circumstances beyond our control.
Customs, Duties and Taxes
For many destinations, we use shipping services that allow duties and taxes to be prepaid before delivery whenever available.
Where prepaid customs services are not available, any import duties, taxes or customs fees are determined by the destination country and are the responsibility of the buyer.
If additional customs charges are required upon arrival, the local carrier or customs authority will normally contact the recipient directly.
Shipping Address
Please make sure your shipping address is complete and accurate before placing your order.
Please pay particular attention to your postal/ZIP code, as some countries have strict postal code requirements. An incorrect postal/ZIP code may result in delivery delays or the parcel being returned to the carrier.
We also recommend providing a phone number, as it may be required by the local carrier for delivery or customs clearance in some countries.
Some destinations may also require additional information, such as a tax identification number or customs clearance number. If this information is required, we will contact you before dispatch.
If you need to change your shipping address after placing an order, please contact us as soon as possible. Once an order has been dispatched, we may not be able to update the shipping address.
If an order is returned because of an incorrect or incomplete address, refusal of delivery, or failure to collect the parcel, the buyer is responsible for any additional shipping costs.
Parcel Collection
Depending on the destination country and the local carrier, your parcel may be delivered directly to your address or held at a local post office, parcel locker or designated collection point for pickup.
Please check your tracking information regularly and collect your parcel as soon as you receive a collection notice.
Parcels that are not collected within the carrier's holding period may be returned or disposed of in accordance with the carrier's local policy.
If a parcel is returned because it was not collected in time and you would like it to be shipped again, additional shipping charges will apply.
Tracking
Tracking information will be provided once your order has been dispatched.
Please allow a few days for the first tracking update to appear, as postal systems may require time to process new shipments.
Lost or Delayed Shipments
If your shipment has not arrived within the expected delivery time, please contact us.
We will be happy to help check the shipment status and provide any updates available from the carrier.